If you wish to cancel your order please contact us immediately by phone on 01730 811888 during our working hours (Monday to Friday 9am to 5pm).

If your order hasn’t been dispatched we will cancel it at no cost to you.

If your order has been dispatched unfortunately we cannot stop it. If this has happened to you, please follow the returns procedure.

Please do not send product(s) back to us without contacting us first. Please telephone our friendly Customer Services team on 01730 811888 during working hours (Monday to Friday 9am to 5pm) or alternatively email cs@dexam.co.uk to obtain authorisation and a returns number.

Please have your Order Number handy when contacting us (to save you time), it is in the top right hand corner of your Delivery Note.

There is a returns slip at the bottom of the delivery note that came with your order. Please fill this in, detach and enclose the returns slip with the item(s) you are returning.

NB – You do not need to send back the delivery note as this is your invoice.

Please make sure you package all items securely and sufficiently to withstand delivery. Failure to do so may result in Dexam being unable to refund you.

Please arrange dispatch with your chosen carrier and ensure that you are able to track the return.